Privacy Policy

Overview

This Privacy Policy explains how Trela collects, uses, stores, shares, and protects information when you access our website, submit enquiries, create an account, upload property media, use our CRM tools, or interact with our services.

Information We Collect

• Identity and contact details such as name, phone number, email address, role, business name, and profile information.
• Property, project, lead, enquiry, preference, budget, location, and communication details submitted through forms, dashboards, uploads, chats, calls, or campaigns.
• Media and listing content such as photos, videos, documents, descriptions, pricing, amenities, and other property-related material uploaded to the platform.
• Technical and usage data such as IP address, device information, browser type, pages viewed, referral source, session activity, approximate location, cookies, and analytics events.
• Payment, subscription, invoice, or transaction information where paid products or premium services are used.

How We Use Information

• To provide, operate, personalize, secure, and improve Trela's real-estate discovery, listing, enquiry, lead management, and CRM services.
• To connect users with relevant agents, owners, developers, channel partners, or service providers based on submitted enquiries and preferences.
• To verify accounts, prevent misuse, detect suspicious activity, troubleshoot issues, maintain platform reliability, and protect users.
• To send service updates, enquiry responses, reminders, product information, support messages, and marketing communications where permitted.
• To comply with applicable law, enforce our terms, respond to lawful requests, and maintain business records.

Legal Basis and Consent

We process personal information where it is needed to provide requested services, perform a contract, comply with legal obligations, support legitimate business interests, or where you have given consent. You may withdraw consent for optional communications or certain processing activities, but this may limit some platform features.

Cookies and Analytics

Trela may use cookies, local storage, pixels, and analytics tools to keep users signed in, remember preferences, measure performance, understand usage, improve search and listing experiences, and support marketing attribution. You can manage cookies through your browser settings.

How We Share Information

• With agents, owners, developers, channel partners, or business users when you submit enquiries, request callbacks, express interest, or use lead workflows.
• With trusted vendors who help us provide hosting, storage, analytics, communication, payments, security, customer support, and operational services.
• With authorities, courts, regulators, or legal advisors where required by law, lawful process, safety, fraud prevention, or rights enforcement.
• With another entity in connection with a merger, acquisition, financing, restructuring, or transfer of all or part of our business, subject to appropriate safeguards.

Data Security

We use administrative, technical, and organizational safeguards designed to protect information from unauthorized access, misuse, loss, alteration, or disclosure. No digital platform can guarantee absolute security, so users should also keep login credentials confidential and use secure devices.

Data Retention

We retain personal information for as long as needed to provide services, maintain records, resolve disputes, improve the platform, comply with legal obligations, prevent fraud, and enforce agreements. When data is no longer required, we delete, anonymize, or securely archive it where appropriate.

Your Privacy Choices

• You may request access to personal information associated with you, subject to identity verification and applicable law.
• You may ask us to correct inaccurate or incomplete information.
• You may request deletion of certain personal information where retention is no longer necessary or legally required.
• You may opt out of non-essential marketing communications by using available unsubscribe options or contacting us.
• You may raise a grievance or privacy request by contacting Trela at the email listed on this page.

Children's Privacy

Trela is intended for real-estate users, agents, owners, businesses, and adults capable of entering into valid arrangements. We do not knowingly collect personal information from children. If you believe a child has provided information, please contact us for review and deletion where appropriate.

Third-Party Links and Platforms

Trela may link to third-party websites, maps, payment services, social platforms, or partner tools. Their privacy practices are governed by their own policies, and we encourage you to review them before sharing information.

International Processing

Depending on our service providers and infrastructure, information may be processed or stored in India or other locations. Where required, we use reasonable safeguards and follow applicable legal requirements for such processing or transfers.

Policy Updates

We may update this Privacy Policy to reflect product changes, operational practices, or legal requirements. The revised policy will be posted on this page with an updated date, and continued use of Trela means you acknowledge the latest version.